Privacy Policy

Last Updated: July 16, 2026

Welcome to Colivavo ("we," "our," or "us"). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, contact our customer support team, or otherwise interact with our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

Who We Are

Colivavo is operated by Yiwu Kesuo Jewelry Co., Ltd., a company committed to providing quality products and reliable customer service. We work with trusted service providers to process payments, fulfill orders, deliver shipments, analyze website performance, and improve your shopping experience.

Information We Collect

Depending on how you interact with our website, we may collect different categories of information.

Information You Provide

When you place an order, contact us, subscribe to our newsletter, or communicate with our customer support team, you may provide information including:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment information (processed securely by our payment providers)
  • Order details
  • Customer support communications

We collect only the information necessary to provide our products and services.

Order Information

When you make a purchase, we collect information related to your order, including:

  • Products purchased
  • Order number
  • Order value
  • Shipping method
  • Payment status
  • Delivery information

This information allows us to process your order, arrange shipment, provide customer support, and maintain accurate business records.

Device Information

When you browse our website, certain information is collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Language settings
  • Pages visited
  • Time spent on our website
  • Referral website
  • Approximate geographic location

This information helps us understand how visitors use our website and improve overall performance.

How We Use Your Information

We use the information we collect for legitimate business purposes, including:

  • Processing and fulfilling orders
  • Providing customer service
  • Responding to inquiries
  • Sending order confirmations and shipping updates
  • Preventing fraudulent transactions
  • Managing payments
  • Improving our products and services
  • Improving website functionality and user experience
  • Complying with legal obligations

We use personal information only for the purposes described in this Privacy Policy or as otherwise permitted by applicable law.

Sharing Your Information

We do not sell your personal information.

To operate our business and provide our services, we share certain information only with trusted third-party service providers that perform services on our behalf.

These service providers may include:

  • Shopify, which hosts our online store and provides ecommerce infrastructure.
  • Payment processors, which securely process your payments and help prevent fraudulent transactions.
  • Shipping carriers and logistics providers, which deliver your orders and provide shipment tracking.
  • Email service providers, which send order confirmations, shipping notifications, and customer service communications.
  • Analytics providers, which help us understand website traffic and improve website performance.

Each service provider receives only the information necessary to perform its services and is required to protect your information in accordance with applicable privacy and security standards.

Payment Information

For your security, we do not store your complete payment card information on our servers.

Payments are securely processed by trusted payment providers using industry-standard encryption and security technologies.

Email Communications

We may send transactional emails regarding your order, including order confirmations, shipping updates, delivery notifications, and customer service responses.

If you subscribe to receive promotional emails, you may unsubscribe at any time by following the unsubscribe link included in our emails or by contacting us directly.

Cookies and Similar Technologies

Like most ecommerce websites, we use cookies and similar technologies to improve website functionality, remember your preferences, analyze website performance, and provide a better shopping experience.

Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the operation of our website. They enable functions such as secure login, shopping cart management, checkout, payment processing, and website security. These cookies cannot be disabled because the website would not function properly without them.

Preference Cookies

These cookies remember your preferences, such as language settings or other personalized options, making future visits more convenient.

Analytics Cookies

Analytics cookies help us understand how visitors interact with our website by collecting anonymous statistical information. This allows us to improve website performance, navigation, and overall customer experience.

Marketing Cookies

From time to time, marketing or advertising cookies may be used to measure the effectiveness of advertising campaigns or display more relevant advertisements. These cookies are used only where permitted by applicable law.

Managing Cookies

Most web browsers allow you to control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our website, including shopping cart and checkout features.

Third-Party Services

Our website may contain links to third-party websites or services that are not operated by Colivavo. We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before providing personal information.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, complying with legal obligations, resolving disputes, and enforcing our agreements.

Order records, transaction information, and related communications may be retained for a reasonable period as required by applicable laws, accounting requirements, tax regulations, or legitimate business purposes. When personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it using appropriate methods.

Data Security

Protecting your personal information is important to us. We implement commercially reasonable administrative, technical, and physical safeguards designed to help protect your information against unauthorized access, disclosure, alteration, misuse, or destruction.

Our website uses Secure Socket Layer (SSL) encryption technology to protect information transmitted between your browser and our website during browsing, account access, and checkout. Sensitive payment information is processed through trusted third-party payment providers that maintain their own security standards and compliance programs.

Although we take appropriate measures to protect your information, no method of electronic transmission or data storage can be guaranteed to be completely secure. For this reason, we encourage customers to protect their account information and use strong passwords whenever applicable.

Children's Privacy

Our website is intended for individuals who are at least 18 years of age or the age of majority in their jurisdiction. We do not knowingly collect personal information from children under the age of 13.

If we become aware that personal information has been collected from a child under 13 without appropriate parental consent, we will take reasonable steps to delete such information as soon as practicable.

If you believe that a child has provided personal information through our website, please contact us so that appropriate action may be taken.

Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include the ability to:

  • Request access to the personal information we maintain about you.
  • Request correction of inaccurate or incomplete personal information.
  • Request deletion of eligible personal information.
  • Request a copy of your personal information in a portable format where applicable.
  • Object to or restrict certain processing activities where permitted by law.
  • Withdraw consent where processing is based on your consent.
  • Opt out of certain marketing communications at any time.

To exercise any applicable privacy rights, please contact us using the contact information provided at the end of this Privacy Policy. We may need to verify your identity before processing your request.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have additional privacy rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

Subject to applicable law, California residents may have the right to:

  • Know what categories of personal information we collect.
  • Know how personal information is used and disclosed.
  • Request access to personal information.
  • Request deletion of eligible personal information.
  • Request correction of inaccurate personal information.
  • Request information regarding certain disclosures of personal information.
  • Not be discriminated against for exercising their privacy rights.

We do not sell or share your personal information for monetary consideration.

If you wish to exercise your California privacy rights, please contact us using the information provided below.

Privacy Rights for Individuals in the European Economic Area (GDPR)

If you are located in the European Economic Area (EEA), the United Kingdom, or other jurisdictions with similar privacy laws, you may have additional rights regarding your personal information, including:

  • The right to access your personal information.
  • The right to request correction of inaccurate information.
  • The right to request deletion of personal information under certain circumstances.
  • The right to restrict or object to certain processing activities.
  • The right to data portability where applicable.
  • The right to withdraw consent where consent is the legal basis for processing.
  • The right to lodge a complaint with your local data protection authority.

We will respond to eligible requests in accordance with applicable privacy laws.

Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) setting. Because there is currently no universally accepted standard for responding to DNT signals, our website does not currently respond differently when such signals are received.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, or privacy practices.

When changes are made, the "Last Updated" date at the top of this Privacy Policy will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

Contact Us

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

Email:
service@colivavo.com

Phone:
+1 510-255-2494

Company Information:
Colivavo is operated by Yiwu Kesuo Jewelry Co., Ltd.

Business Address:
Room B3-01, 3rd Floor, Block B, Jinfuyuan Commercial Building
No. 800 Chouzhou North Road
Choucheng Street, Yiwu
Jinhua, Zhejiang Province 322000
China