Refund & Return Policy
Last Updated: September 3, 2026
This page is only for Colivavo jewelry meant for pets. Merchant: Yiwu Kesuo Jewelry Co., Ltd. (义乌科索饰品有限公司).
30 calendar days after delivery
Start the request in that window. Unused pieces should still be wearable-new, with cards or pouches if they came that way.
Broken on arrival or the wrong color/size we packed: write sooner and attach photos.
We can take back
- Factory faults, crushed mailers, missing charms on day one
- A listing that does not match the piece in the box
- An unused necklace after we approve a change of mind
We will not take back
- Chew marks, saliva stains, hair, or a clasp opened by wear
- A box we never approved
- A request after day 30
- Marked final-sale goods unless we shipped the error
Sequence
Write to service@colivavo.com or call +1 510-255-2494. Wait for a yes and a destination. Then post the jewelry. Keep the outbound tracking from your carrier.
Where it goes
Use only the address in the approval note. When we point you to Berkeley:
Colivavo Returns
2991 Sacramento St
Berkeley, CA 94702
United States
No storefront, no pickup counter, no outbound dock.
Postage and money back
Our mistake: reasonable return postage on us when we say so; product money back; no restocking fee; swap if that SKU is still in stock.
You changed your mind: you pay the return label; product price comes back after we check the piece; the outbound ship-for-free line is not paid out again.
We submit an approved refund in about 5–10 business days after inspection. The bank can take another 5–10 business days.
Desk
service@colivavo.com · +1 510-255-2494 · 9:00 AM–5:00 PM PT, weekdays
Yiwu Kesuo Jewelry Co., Ltd. (义乌科索饰品有限公司)
4th Floor, No. 37 Tongyi Road, Gutang Industrial Zone, Yiting Town, Yiwu, Jinhua, Zhejiang 322005, China
U.S. mail & returns: 2991 Sacramento St, Berkeley, CA 94702, United States